Cinqode — Service
AI Chatbot
Intelligent assistants that answer faster, automate routine work, and give your customers a more useful digital experience.
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Overview
A good assistant removes work instead of adding it. We scope the questions it should answer, connect it to the right data, and test it against real conversations before it goes live.
Once deployed, we keep tuning prompts, retrieval, and hand-off rules so answers stay accurate as your content and products change.
What's included
Conversational design
Intents, tone, and fallbacks mapped to the questions customers actually ask.
Data & RAG integration
Your documents, products, and knowledge base connected as grounded sources.
Workflow automation
Routine requests routed and completed without a person in the loop.
Monitoring & tuning
Transcript review and ongoing prompt refinement after launch.
Types of AI chatbots
LLM chatbots
Built directly on a large language model. Best for open-ended conversation, drafting, and summarising where answers draw on the model’s general knowledge rather than your private data.
RAG chatbots
Retrieval-augmented generation. The assistant looks up relevant passages in your documents, products, or knowledge base before replying, so answers stay current and traceable to a source.
CAG chatbots
Cache-augmented generation. Your knowledge is loaded into the model’s context up front, so replies arrive without a retrieval step — well suited to a stable body of content that changes rarely.
Agentic AI (AI agents)
Assistants that act as well as answer. Agents call tools and APIs, carry out multi-step tasks, and hand off to a person when a request needs one.